FAQ

Frequently Asked Questions

What are peptides?

Peptides are short chains of amino acids — the building blocks of proteins like collagen and elastin. When applied topically or taken internally, they signal your cells to produce more of what they need.

Are your products tested?

Yes. All Pept products are third-party tested and approved. We provide Certificates of Analysis (COA) for our research peptides to ensure purity and quality.

How long does shipping take?

We offer fast shipping across Australia. Most orders are dispatched within 1–2 business days. Delivery typically takes 2–5 business days depending on your location.

Do you offer free shipping?

Yes! We offer free shipping on all orders over $150.

What is your returns policy?

We want you to be completely satisfied with your purchase. If you have any issues, please contact our team within 30 days of receiving your order and we'll work with you to find a solution.

How should I store my peptides?

Research peptides should be stored in a cool, dry place away from direct sunlight. Reconstituted peptides should be refrigerated and used within the recommended timeframe.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive a tracking number via email so you can follow your delivery.

How can I contact you?

You can reach us via our Contact page or email us directly. We aim to respond to all enquiries within 24 hours.