Shipping & Returns

Shipping Information

Domestic Shipping (Australia)

We offer fast, reliable shipping across Australia. Orders are dispatched within 1–2 business days from our Australian warehouse.

  • Standard Shipping: 2–5 business days
  • Express Shipping: 1–3 business days
  • Free Shipping: Available on all orders over $150

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this to monitor the progress of your delivery.

Processing Times

Orders placed before 2:00 PM AEST on business days are typically dispatched the same day. Orders placed after this time or on weekends/public holidays will be processed the next business day.

Returns & Refunds

Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please contact us within 30 days of receiving your products.

Conditions for Returns

  • Items must be unopened and in their original packaging
  • You must contact our team before sending any items back
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately with photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

How to Initiate a Return

To start a return, please contact our team via our Contact page with your order number and reason for the return. We will provide you with further instructions.

Change of Mind Orders

Please choose carefully before placing your order.

We do not offer refunds for change-of-mind purchases once an order has been placed. This includes situations where you no longer require the product, have ordered incorrectly, or have changed your mind after completing your purchase.

If you believe you have made an error with your order, please contact us as soon as possible. While we cannot guarantee changes or cancellations, we will do our best to assist if your order has not yet been processed or dispatched.

This policy does not affect your rights under Australian Consumer Law. Customers may still be entitled to a replacement, repair, or refund where products are faulty, damaged, incorrect, or otherwise not of acceptable quality.